Frequently Asked Questions
Everything you need to know about your EPOMAKER experience.
How long does shipping take for my mechanical keyboard?
Standard international shipping typically takes 7-15 business days, while expedited options like DHL or FedEx usually arrive within 3-7 business days depending on your location.
What is the return policy for EPOMAKER products?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that custom-built or personalized items may have different eligibility criteria.
Do your keyboards come with a warranty?
Yes, all EPOMAKER keyboards come with a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your shipment in real-time.
Are EPOMAKER keyboards compatible with both Windows and macOS?
Most of our keyboards feature a dual-system toggle or customizable firmware that allows for full compatibility and seamless switching between Windows and macOS layouts.